Who handles technical support requests related to charges from guests?
Payment issues experienced by the guest are listed on BeSafe Pay dashboard. Once the guest receives a notification from us about any errors, he/she should contact his/her bank to investigate the nature of the issue.
Who handles technical support requests from hoteliers?
If you need any technical support, we are always available. You can open a ticket in your BeSafe Pay dashboard and report the error in more detail, or you can reach us directly.