FAQ: Frequently Asked Questions about Service Features - BeSafe Pay

Service features

BeSafe Pay is the service that allows you to manage your accommodation’s receipts in an automated way, guaranteeing your guests insured rates.

In this section, find out what the functionality of the service is, how to connect your management system and how to open an account.

You can learn more about how our Payment Gateway for Hotels works by requesting a free demo.

Service features

Why and what is the rolling reserve?

The rolling reserve is a sum of money that is put on hold in your Nuvei account to help cover potential financial risks, such as payment reversals you may receive for a complaint by one of your customers.

The rolling reserve is a reserve whereby we hold a percentage of 10% of the transactions you receive each day. This reserve will be then released later on a scheduled basis. This is the most common type of rolling reserve.

Example: your Rolling Reserve will be set at 10%, the deposit will be held for a continuous period of 90 days, meaning that 10% of the money you receive on day 1 is held and then released on day 91, 10% of the money you receive on day 2 is held until day 92, and so on.

What is required to open an account?

BeSafe Pay is compliant with all banking regulations established by Italian law and
European regulations. Opening an account requires the submission of the identity
document of the legal representative, an invoice or bill showing the address and a
statement of the IBAN to be assigned for credits.

Why and what is the Rolling Reserve?

The Rolling Reserve is a fund that the bank retains to ensure the handling of possible fraud and/or complaints related to your transactions. The Rolling Reserve is usually deactivated after a number of transactions have taken place that contribute to building a reliability history. This is a reserve in which we hold a percentage of each transaction you receive each day and release it at a later date on a scheduled basis. The reserve is 10% and held for a continuous period of 90 days, which means that 10% of the money you receive on day 1 is held and then released on day 91, 10% of the money you receive on day 2 is held until day 92, and so on.

Can BeSafe Pay be used as a virtual POS for all reservations?

Yes, you can use BeSafe Pay as a virtual POS for all direct reservations.

Is it possible to receive a demo to see the extranet features before signing the contract?

Yes, it is. If you would like to see a demonstration of how BeSafe Pay works, you can arrange an appointment with our staff or watch our video tutorials in which each feature is explained in detail.

Can BeSafe Pay only be used on direct reservations or also on OTA reservations?

BeSafe Pay can be used for both direct and OTA reservations.

How do we pre-authorise or debit all those customers who booked via OTA and for whom we do not have a direct e-mail?

In order to protect customer data, when the reservation is processed via OTA, the platform (e.g. Booking.com) generates an alias email that the property and the customer can use to communicate. For this reason, once you enter the booking in your BeSafe Pay dashboard, you can easily use the alias email to send all payment-related communications to the customer.

If the reservation comes directly from the Booking Engine, is the payment link automatically sent, or does reception need to take action?

If the Booking Engine is integrated with BeSafe Pay, the whole process is automated. Alternatively, you will have to enter the reservation manually, but the links for the various charges will be sent automatically anyway.

How can we handle pre-authorisations of more than 30 days?

Through the BeSafe Pay dashboard you can create customised rules, defining the charging method for each rate on your own. The pre-authorisation can be set up to a maximum of 24 days, but you can ask the customer for more than one pre-authorisation in order to further expand the time window.