Refund requests
Stai per annullare il tuo Soggiorno con Assicurazione Inclusa e vuoi capire come richiedere il rimborso della Tariffa BeSafe Rate?
In questa sezione abbiamo raccolto le domande frequenti che ci vengono poste dagli ospiti su come richiedere il Rimborso di una Prenotazione BeSafe Rate. Naviga le FAQ di riferimento e chiarisci i tuoi dubbi.
A questo link puoi scaricare direttamente il Fascicolo Assicurativo.
Refund requests
Who handles refund requests?
Refund requests are handled and paid directly by the relevant insurance company.
BeSafe Rate Team provides support as needed and upon guest’s specific request.
Who provides the refund?
Refund requests are entirely handled by the relevant insurance company, who is responsible for the assessment of the claims and the payment of any refunds.
How do I apply for a refund?
Travellers reserving with BeSafe Rate may apply for a refund from the Insurance Company using the contacts listed in the relevant Insurance Policy, providing the necessary documentation to assess the claim.
When processing the claim, the Insurance Company may request additional supporting documents.
What documents do I have to provide to apply for a refund?
In addition to the required documents listed in the Insurance Policy, the following documents must be provided:
– Booking confirmation,
– Confirmation of booking cancellation or No-Show,
– Proof of pre-payment received (tax receipt or receipt of debit(s)),
– Documents relating to the travel cancellation (e.g. medical certificate).
You must indicate the pre-payment and cancellation policy associated with BeSafe Rate on the confirmation documents. When processing your request, the insurance company may ask for additional supporting documentation.
How much time do I have to request a refund?
For more information on when to apply for a refund, please refer to the Insurance Policy.