Yes. It is possible to request the cancellation of a booking from the extranet by sending an email to firstname.lastname@example.org or via chat, available in the reserved area.
In order to request a cancellation, it is necessary to communicate the account holder of the reservation and the booking number.
The cancellation of a booking automatically blocks the insurance coverage associated with that booking.
No commission is generated for cancelled bookings.
Cancellation is possible for all not invoiced bookings.
To request the cancellation of an invoiced booking, please contact our customer service department by sending an email with the subject ‘Cancellation of invoiced booking’ to email@example.com.